Thank you for shopping with Sareewala. We take pride in delivering high-quality sarees. However, if you are not completely satisfied with your purchase, we are here to assist you.

---

1. Return Request Period

You may request a return within 7 days from the date of delivery.
If 7 days have passed since you received your order, we will not be able to accept a return, refund, or exchange.

---

2. Eligibility for Returns

To qualify for a return, the product must meet all of the following conditions:

• The saree must be unused, unworn, and unwashed

• The item must be in original condition, with all tags and packaging intact

• Products showing stains, damage, odour, or signs of use will not be accepted

---

3. Non-Returnable Items

For hygiene and customization reasons, the following items are non-returnable:

• Blouses, innerwear, or accessories

• Customized or altered sarees

• Products marked as “Final Sale” or “No Return”

---

4. How to Initiate a Return

To start a return, please contact us at support@sareewala.shop with:

• Order number

• Reason for return

• Clear images (if the item is damaged or incorrect)

Once approved, we will share return instructions.

---

5. Return Shipping Charges

• Wrong or Defective Product:
  If you received an incorrect item or a defective product, Sareewala will bear the return shipping cost.

• Change of Mind / Size Preference:
  Return shipping costs must be paid by the customer. Original shipping charges are non-refundable.

---

6. Refund Process

After we receive and inspect the returned item:

• Approved Refund:
  The refund will be credited to your original payment method within 10–15 business days.

• Refund Delays:
  If you haven’t received your refund, please check your bank or payment provider before contacting us.

---

7. Exchanges

We offer exchanges only in case of damaged or incorrect items, subject to stock availability.
Please contact us within 48 hours of delivery for exchange requests.

---

8. Cancellation Policy

Orders can be cancelled before dispatch only. Once shipped, cancellation requests will not be accepted.

---

9. Contact Information

For any questions related to returns or refunds, reach out to us:

Brand Name: Sareewala
Website: https://sareewala.shop
Email: support@sareewala.shop
Phone / WhatsApp: +91 990 980 9353
Business Address: 1005, Palladium Mall, Near Leonard Square, Yogichowk, Surat, Gujarat 395010